© 2019 American Board of Ophthalmology

ABO Launches Patient Experience Survey-Based Quality Improvement Pilot

May 5, 2017

The American Board of Ophthalmology is now accepting sign-ups from up to 20 diplomates interested in piloting the development of a customized quality improvement project based on patient feedback for Maintenance of Certification (MOC) practice improvement credit.

 

Here's how it works:

  1. Click here to register for the pilot. (Signing up now will not require you to complete the pilot. We just want to make sure we follow up with you to provide all the information and instructions you may need.)

  2. Use your Diplomate Status Page to access the Patient Experience of Care Survey tool. The survey consists of 15 questions (5 demographic and 10 specifically designed to assess a physician's communication style during the patient/doctor encounter). It also provides patients with easy-to-follow directions and the ability to submit their responses by mail, phone, or online.

  3. Have at least 45 patients complete the survey.

  4. Use the collected data from the survey results to develop a quality improvement project. The patient feedback you receive can help you identify two or three areas for improvement, set specific goals for each, and outline the steps you will take to achieve your goals.

  5. After implementing your improvement plan, you will evaluate your success by having 45 additional patients complete the survey and evaluate the success of your goals.

 

 

 

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